FAQ

What certifications do you hold?

Our products meet the OECD-301B biodegradability certification.
Is your packaging also eco-friendly?

Yes! We replace traditional cardboard boxes with a durable “Forever Container” for your initial shipment, which can be reused indefinitely. For refills, we use a 100% recycled paper band infused with seeds—customers can plant it instead of throwing it away. This approach drastically cuts down on waste and carbon emissions, while adding a fun, eco-conscious element to every order.
How do I provide feedback about your products?

We love hearing from our customers! Whether it's positive feedback or constructive criticism, your thoughts on our products are always welcome. We use your input to guide future product development, reformulations, and any changes that help enhance the customer experience. Our customers are our top priority. Feel free to email our support team with your feedback so we can take note and pass it on to the right people.
Do you ship internationally?

Currently, we ship within Australia and New Zealand. We are working on expanding our international shipping options.
Are your products certified eco-friendly?

Yes, our products meet various eco-certification standards. Specific certifications for each product can be found on their respective product pages.
What makes Eco Pledge products different from regular cleaning products?

Our products are made from natural, non-toxic ingredients and packaged in eco-friendly materials. We prioritise sustainability and safety, offering effective cleaning solutions that are gentle on the environment and safe for your family.